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Technology Support Specialist

2 months ago

Sherman, United States Best Buy Full time
Job Summary

We are seeking a skilled and customer-focused individual to join our team as a Geek Squad Agent. As a key member of our team, you will provide exceptional service to customers, helping them with their technology needs and ensuring a positive experience in our stores.

Key Responsibilities
  • Provide timely and positive service to customers during the check-in and checkout process
  • Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps
  • Help set up and repair technology devices for customers
  • Monitor service queues and provide accurate status updates to customers
  • Clearly communicate and partner with fellow agents
Requirements
  • Experience using and learning about consumer electronics
  • Ability to work successfully as part of a team
  • Ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule, including holidays, nights, and weekends
Why Work with Us?

We are committed to helping our employees thrive at work and at home. Our benefits include competitive pay, a generous employee discount, financial savings and retirement resources, and support for your physical and mental well-being.

About Us

As part of the Best Buy team, you will help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online, and in customers' homes.