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Customer Service Representative

2 months ago

Warren, United States U-Haul Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Assist customers with U-Haul products and services, providing solutions to their needs and addressing any concerns.
  • Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, maintaining high standards of quality and safety.
  • Answer questions and educate customers about U-Haul products and services, promoting our brand and values.
  • Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fulfill propane and drive a forklift, as required, with proper training and certification.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on industry trends and best practices.
Requirements
  • Valid driver's license and ability to maintain a good driving record.
  • Part-time schedule, 15-25 hours per week, with flexibility to work weekends and holidays as needed.
  • Able to be flexible with in and outside duties, adapting to changing priorities and needs.
Work Environment

The work involves moderate risks or discomforts, requiring special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. Protective clothing or gear, such as masks, goggles, gloves, or shields, may be required.

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul's Commitment to Health and Wellness

U-Haul is committed to creating a culture of health and wellness. As part of this commitment, we will not hire or re-hire individuals who use nicotine products in states where this is prohibited by law.

Equal Opportunity Employer

U-Haul is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates and will consider individual accommodations on request. Information obtained during the selection process will only be shared on a need-to-know basis.