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Restaurant Server Assistant

3 months ago

Charlotte, North Carolina, United States Hilton Charlotte University Place Full time

Job Summary: We are seeking a highly motivated and detail-oriented Restaurant Server Assistant to join our team at Hilton Charlotte University Place. As a key member of our food service team, you will play a vital role in ensuring our guests have a high-quality dining experience.

Responsibilities:

  • Food Delivery: Deliver food orders from the kitchen to customers' tables rapidly and accurately, ensuring timely service and maintaining a clean and organized dining area.
  • Communication: Act as a liaison between the Front of the House and Back of the House staff, effectively communicating food orders and special requests to chefs and other team members.
  • Table Setting: Assist the wait staff with table setting by gathering and placing appropriate tableware, eating utensils, and napkins, ensuring a clean and inviting dining environment.
  • Food Safety: Ensure food is served in accordance with safety standards, including proper temperature and handling procedures.
  • Customer Service: Check in with customers and take additional orders or refill water as needed, providing exceptional service and ensuring guest satisfaction.
  • Cleanliness: Remove dirty dishes and utensils, and clean and polish silverware and other utensils to set up for the next day's service.
  • Team Collaboration: Inform restaurant staff about customers' feedback or requests, and work collaboratively with other team members to ensure seamless service.

Requirements:

  • Food Safety Knowledge: Understanding of hygiene and food safety rules, including proper handling and storage procedures.
  • Physical Ability: Physical ability and stamina to carry heavy trays and stand for long hours, with the ability to work in a fast-paced environment.
  • Availability: Availability to work various shifts, including weekends and holidays, as business levels dictate.
  • Communication Skills: Good oral communication skills, with the ability to remain calm and professional in a fast-paced work environment.