Project Management Office Manager

2 months ago

Houston, Texas, United States ECI Software Solutions Full time
Job Title: Manager of PMO

ECI Software Solutions is seeking a highly motivated and dynamic professional to join our Professional Services leadership team as a Manager of the Project Management Office (PMO). As a key member of our team, you will be responsible for driving and enabling a team of Project Managers to ensure successful Manufacturing ERP implementations.

Responsibilities:
  • Manage the Professional Services' Project Managers, providing management and oversight of platform implementations and ongoing functional consulting.
  • Lead, motivate, and guide the Project Managers to achieve desired outcomes.
  • Maintain reporting on utilization, revenue, team capacity, volume of project work, and outlook to advise strategic direction of the department.
  • Responsible for annual budget calculations, forecasting, and actual revenue and utilization reporting.
  • Responsible for team management, including hiring, training, performance management, and career engagement.
  • Analyze projects and recommend opportunities to increase revenue, reduce costs, improve processes.
  • Develop an onboarding program that provides training required for new hires and existing employee growth.
  • Strategize, create, and roll out Project Management best practices in project lifecycle tracking, customer communication, risk mitigation, and internal reporting.
  • Offer successful services offerings to optimize customer satisfaction and retention to new and existing customers.
  • Own the project records, project tracking tools, and financial tracking both inside and out of Financial Force.
  • Be hands-on with our largest projects, sometimes taking on Project Manager responsibilities where needed.
  • Work with customer stakeholders as the escalation point and representative of the ECI Professional Services team within the PMO, ensuring that customer satisfaction is met and exceeded.
  • Escalate potential risks to project success and help work through potential solutions.
  • Partner with the Sales team to educate on the services available and coach through positioning and selling of services.
  • Collaborate with Sales and Sales Operations as needed to assist with project estimates and customer inquiries.
  • Help with customer disputes and Account Receivables (outstanding collections).
Requirements:
  • Bachelor's degree in a related field (e.g., Information Systems, Computer Science, Business Administration) or equivalent work experience with implementing software technology.
  • Minimum of 5 years of demonstrated management and leadership experience, preferably in a professional service environment.
  • Strong operational management, project management, and communication/presentation skills required.
  • Strong teamwork and leadership skills to lead collaboration across functions throughout the organization.
  • Demonstrated ability to prioritize and manage workflow to meet deadlines. Ability to adapt to change and proactively take charge of tasks and priorities is required.
  • Experience with all phases of a client software implementation lifecycle, including initial needs analysis, project administration, software installation, onsite training, systems troubleshooting, and ongoing account management.
  • Experience working through challenging projects and solving problems leading to successful go-lives.
  • Leadership skills, especially those in challenging times, and the proven ability to create and manage a team.
  • Work experience in ERP software implementation, people management, and the use of software as a tool for business management.
  • A history of successful customer communication and coordination.
  • A vision for where the Project Management Team needs to go, and strategies on how to get there.
  • Excellent oral, written, and presentation skills.
  • Experience with Financial Force or another PSA software preferred.
  • Willing, able, and eligible to travel domestically and internationally 25% of the time.

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