Retail Sales Associate

3 weeks ago

Marquand, Missouri, United States Goodwill of Central & Southern Indiana Full time

Job Summary

The Retail Associate assists the store management team in reaching the operational goals of the site by functioning in various capacities within the retail location. The titles of the various jobs the Retail Associate may be called upon to learn and work include: Cashier, Textiles or Wares Producer, Donation Door Attendant, eCommerce Producer, e-Books Producer, and Rack or Cart Runner.

Key Responsibilities

  • Rings up customer orders, maintains a balanced drawer, and follows all cash handling procedures and protocols.
  • Provides general information about Goodwill programs to educate customers and answer questions. Directs all higher-level questions to the appropriate associate or manager.
  • Maintains cleanliness of sales floor (purge, colorize, run racks, and merchandise).
  • Sorts product to identify quality and value (checks for holes, missing buttons, defective zippers, or stains and cleans as needed) and properly barbs, tags, and hangs textiles or wares.
  • Produces 100 pieces per hour adhering to Goodwill's pricing standards and updates daily production tracking sheet.
  • Accepts donations from customers and maintains a clean and clear donation door while educating customers on current Goodwill promotions, including the rewards program.
  • Quickly and accurately sorts products and distributes them to appropriate areas.
  • Loads and unloads trucks as needed and regularly uses heavy equipment, including a pallet jack, double stacker, floor scrubber, and hydraulic lift.
  • Develops a keen eye to identify and secure items of value for ClickGoodwill.
  • Stays informed of the market value of merchandise through eBay and other Internet shopping sites to properly tag, itemize, and secure items in totes for ClickGoodwill and educates team of eCommerce high ticket items.
  • Properly, efficiently and carefully palletizes, wraps, and ships totes to ClickGoodwill to meet store quota regarding totes shipped per week.
  • Scans books received by the store and decides what is sent to ClickGoodwill or displayed at the store location to meet the store quota.
  • Prints inventory sheets and packs, seals, and ships totes for ClickGoodwill.
  • Identifies top sellers and manages a clean, organized, in-store sales-effective display.
  • Checks each rack/cart to ensure quality and value.
  • Properly colorizes, merchandises, and purges the sales floor.
  • Maintains a clean and orderly sales floor, puts away carts, and stocks shelves.
  • Runs one textile rack/wares cart per 15 minutes and updates daily production tracking sheet.

Requirements

  • Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization.
  • Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.
  • Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill's values.
  • Attends to details and pursues quality in accomplishing tasks, including safety awareness.
  • Manages one's own time and the time of others effectively.

Preferred Qualifications

  • Has familiarity with computers and relevant software including basic computer and Internet navigation skills.
  • Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs.
  • Develops and applies mathematical thinking in order to solve a range of problems in everyday situations.
  • Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Additional Information

Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled

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