Retail Sales Associate

7 days ago

Marquand, Missouri, United States Goodwill of Central & Southern Indiana Full time

Job Summary:

The Retail Associate plays a vital role in the success of our store by assisting the management team in achieving operational goals. This position involves working in various capacities within the retail location, including cash handling, customer service, and merchandise management.

Key Responsibilities:

  • Cash Handling: Rings up customer orders, maintains a balanced drawer, and follows all cash handling procedures and protocols.
  • Customer Service: Provides general information about Goodwill programs to educate customers and answer questions, directing higher-level inquiries to the appropriate associate or manager.
  • Merchandise Management: Maintains cleanliness of the sales floor, sorts product to identify quality and value, and properly barbs, tags, and hangs textiles or wares.

Additional Responsibilities:

  • eCommerce: Develops a keen eye to identify and secure items of value for ClickGoodwill, staying informed of market values through eBay and other Internet shopping sites.
  • eBooks: Scans books received by the store, decides what to send to ClickGoodwill or display at the store location, and manages a clean, organized, in-store sales-effective display.
  • Rack and Cart Runner: Checks each rack/cart to ensure quality and value, properly sizes, merchandises, and purges the sales floor, and maintains a clean and orderly sales floor.

Requirements:

  • Customer Focus: Has the ability to see, comprehend, and relate with customers in an impartial, unbiased manner, building and maintaining customer satisfaction.
  • Teamwork: Works well with others, making valued contributions to the outputs of others to assist the team or project.
  • Ethical: Adheres to procedures and protocol, maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill's values.
  • Attention to Detail: Attends to details and pursues quality in accomplishing tasks, including safety awareness.
  • Time Management: Manages one's own time and the time of others effectively.

Preferred Competencies:

  • Technical Knowledge: Has familiarity with computers and relevant software, including basic computer and Internet navigation skills.
  • Communication Skills: Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers' needs.
  • Mathematical Aptitude: Develops and applies mathematical thinking to solve everyday problems.
  • Critical Thinking: Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Other Requirements:

  • Physical Work: Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching, using hands to grasp, carry, feel, or touch products and machinery, and managing frequent exposure to moderate noise and temperature variations.

Benefits:

  • Continuing education and leadership development, tuition reimbursement, comprehensive health plan, generous paid time off (PTO) and paid holidays, sabbatical and parental leaves, life, dental, and vision insurance, short- and long-term disability plans, nationally recognized preventive health and wellness program, Section 125 pretax health spending account, dependent care spending account, and premiums, retirement planning options with generous company % match, free mental health support services, free nurse health coaching services, and daily pay options.

Mission and Values: click here

Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled

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