Product Support Analyst

3 days ago

Austin, Texas, United States Whole Foods Market Full time

Job Description

As a Product Support Analyst at Whole Foods Market, you will be responsible for leveraging various data platforms and analytical tools to assess and convert data into actionable business insights. This role requires a strong understanding of data analysis and business acumen to drive business decisions across the company.

Key Responsibilities:

  • Partner with finance peers, regional business leadership, and global finance to support cohesive and efficient business processes in stores and regional programs.
  • Coordinate financial services and provide store consultation, goal setting, reporting, and business process improvement recommendations.
  • Support regional and store leadership with quarterly business reviews.
  • Perform revenue and marketplace analytics, generating reports/information to help stores and teams identify areas of opportunity.
  • Assist stores and teams in driving optimized competitive performance.
  • Partner with key stakeholders to successfully open new locations, gauge performance against budgets and forecasts, and monitor profitability in the early stages of operations.
  • Partner with regional product teams to identify and help resolve store performance and program issues.
  • Assist in efforts to develop and enhance data pipelines, workflows, and queries based on large data sets.
  • Support cross-functional efforts to design, develop, and deliver Team Member financial acumen training.

Requirements:

  • BA/BS degree and 2-4 years' relevant experience OR equivalent combination of education and relevant experience.
  • Experience with Inkling and other Learning and Development tools such as Vyond and Cornerstone are great to have for success in this role.
  • Demonstrates a working knowledge of data available or needed by the wider business for more complex or comparative analyses.
  • Understands team's function and how it supports WFM's goals.
  • Capable of working with a variety of data sources.
  • Capable of handling large data sets in analyses through the use of additional tools.
  • Understands the basics of test and control comparison and how to provide insight through basic statistical measures such as hypothesis testing.
  • Understands various company and departmental processes and procedures; understands applicable Retail Operations SOPs.
  • Communicates structured information in a clear, concise, and organized fashion.
  • Collaborates with others to achieve objectives and ensure information flow.
  • Tailors communication approach to specific situations and audiences.
  • Independently takes action, controls own work, and makes work-related decisions.
  • Takes initiative and demonstrates a strong desire to reach challenging goals and pursue excellence.
  • Contributes personal ideas and knowledge to accomplish work.
  • Applies existing rules and procedures to make decisions and judgments.
  • Gathers and analyzes critical information from a variety of sources to understand problems.
  • Applies accurate logic and common sense in making decisions.
  • Possesses clear understanding of WFM's and supported stores/regions business models and objectives.
  • Understands the WFM product mix, supply base, and retail operations.

Equal Employment Opportunity:

Whole Foods Market provides a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.

Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

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