Software Development Manager, AWS Support, Cloud Innovator

3 hours ago

Santa Clara, California, United States Amazon Full time
About the Role

Kumo, the global product and engineering organization for AWS Support, is seeking a talented Software Development Manager to lead the development of critical services that empower AWS customers to reach support resources.

As a key member of the Kumo team, you will be responsible for setting the vision for your team and driving execution towards that vision. You will maintain a high operational bar, ensuring the security and availability of your product, while hiring and developing top engineers and partnering with product leaders to innovate and delight customers.

We value diverse experiences and encourage candidates from all backgrounds to apply. If your career has taken an unconventional path, don't let that stop you from joining our team.

About Kumo

Kumo provides software and technology services that anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate within the AWS cloud at scale. Our products are vital to ensuring exceptional customer experiences on AWS.

We aim to identify customer needs across all AWS services before they do, and deliver seamless resolutions, fulfilling our vision of a self-healing cloud over time.

Our portfolio includes AWS Trusted Advisor, AWS Well Architected, AWS Health, Automation, Recommendations & Insights, AWS Support Center, and many more.

Key Responsibilities
  • Own one or more critical services that AWS customers use to reach support resources.
  • Set the vision for your team and drive execution towards that vision.
  • Maintain a high operational bar, ensuring the security and availability of your product.
  • Hire and develop top engineers.
  • Partner with product leaders to innovate and delight customers.
About Amazon

Amazon is committed to a diverse and inclusive workplace. We value diverse experiences and encourage candidates from all backgrounds to apply.

We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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