Program Manager, Immigration Operations

4 weeks ago


Stuart, Florida, United States BI Incorporated Full time
Job Description

BI Incorporated is seeking a highly skilled and experienced Program Manager to oversee the operations of our Intensive Supervision Appearance Program (ISAP) office. The successful candidate will be responsible for managing and directing all activity in the planning, development, implementation, monitoring, and supervision of ISAP programs, services, and employees.

Key Responsibilities
  • Manage and direct all activity in the planning, development, implementation, monitoring, and supervision of ISAP programs, services, and employees.
  • Ensure that programs function in a manner that satisfies contractual obligations.
  • Develop timely and accurate reports on the status of program operations.
  • Develop and implement strategies and action plans that will enable the office to achieve its operational and financial objectives.
  • Serve as the local point of contact with the Department of Homeland Security (DHS)/U.S. Immigration and Customs Enforcement (ICE).
  • Maintain frequent and productive liaison with the DHS/ICE, including accurate and timely monthly reports, annual reports, and verbal and written notification of emergencies, contingencies, or unusual occurrences.
  • Meet with DHS/ICE on a regular basis to provide a management-level review, assess program performance, and discuss and resolve problems.
  • Establish and maintain frequent and productive communication with key contacts in community-based organizations to assure and maintain community receptivity and support for ISAP.
  • Evaluate, identify, and describe contingencies for reducing potential community issues focused on the program, facility locations, general public opposition, or other issues that could mitigate the success of the ISAP.
  • Administer the Security Plan for a specific office, including daily operations, security contingencies, emergencies, and mitigation plans.
  • Implement systems to physically track and supervise all program participants.
  • Administer the Quality Control Plan, including performance of monthly audits to evaluate program operations for compliance with the Quality Control Plan and contract requirements.
  • Manage program participant violations in conjunction with Intensive Supervision Case Specialist.
  • Review and approve program participants' service plans to ensure compliance with state requirements and contractual obligations.


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