Front Desk Associate

6 days ago


Jacksonville, Florida, United States HEI Hotels & Resorts Full time

At HEI Hotels & Resorts, we're committed to providing exceptional service to our guests. As a Front Desk Agent, you'll play a critical role in ensuring that every guest has a memorable and enjoyable stay.

About the Role

This is an exciting opportunity for a motivated and customer-focused individual to join our team as a Front Desk Agent at Marriott Jacksonville Downtown. In this role, you will be responsible for greeting guests, processing check-in and check-out, handling room assignments, and providing information about hotel amenities and services.

You will work closely with other departments to ensure seamless service delivery and maintain a high level of customer satisfaction. Your strong communication and problem-solving skills, combined with your ability to multitask and work under pressure, make you an ideal candidate for this position.

Key Responsibilities
  • Greet guests warmly and efficiently, addressing their needs and requests promptly.
  • Process check-in and check-out procedures, ensuring accuracy and efficiency.
  • Assign rooms based on guest preferences and availability.
  • Provide information about hotel amenities, services, and local attractions.
  • Handle guest complaints and issues in a professional and courteous manner.
Requirements
  • High school diploma or equivalent required.
  • Previous hotel experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Basic math skills and accuracy when handling cash and credit transactions.


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