Front Desk Associate
6 days ago
At HEI Hotels & Resorts, we're committed to providing exceptional service to our guests. As a Front Desk Agent, you'll play a critical role in ensuring that every guest has a memorable and enjoyable stay.
About the RoleThis is an exciting opportunity for a motivated and customer-focused individual to join our team as a Front Desk Agent at Marriott Jacksonville Downtown. In this role, you will be responsible for greeting guests, processing check-in and check-out, handling room assignments, and providing information about hotel amenities and services.
You will work closely with other departments to ensure seamless service delivery and maintain a high level of customer satisfaction. Your strong communication and problem-solving skills, combined with your ability to multitask and work under pressure, make you an ideal candidate for this position.
Key Responsibilities- Greet guests warmly and efficiently, addressing their needs and requests promptly.
- Process check-in and check-out procedures, ensuring accuracy and efficiency.
- Assign rooms based on guest preferences and availability.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest complaints and issues in a professional and courteous manner.
- High school diploma or equivalent required.
- Previous hotel experience preferred.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Basic math skills and accuracy when handling cash and credit transactions.
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