Customer Service Representative

3 weeks ago


Redmond, Washington, United States PCC Community Markets Full time

Job Summary

We are seeking a highly skilled and customer-focused Cashier and Customer Service Associate to join our team at PCC Community Markets. As a key member of our retail team, you will be responsible for providing exceptional customer service, processing transactions accurately and efficiently, and promoting PCC membership and programs.

Main Responsibilities

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Accurately and efficiently process transactions, handling cash, credit card payments, and other forms of payment.
  • Communicate effectively about PCC membership and programs, promoting our services and benefits to customers.
  • Handle merchandise returns, exchanges, and other customer transactions in a fair and timely manner.
  • Maintain a clean and organized workspace, adhering to PCC's high standards for customer service and store appearance.

Requirements

  • Proven ability to provide excellent customer service, with a strong focus on customer satisfaction.
  • Basic math skills and proficiency with a 10-key calculator.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Availability to work a variety of shifts, including evenings and weekends.
  • Previous retail or customer service experience, with a background in cashiering or retail grocery industry preferred.

Benefits

  • Competitive hourly wage, with opportunities for advancement and professional growth.
  • Additional benefits, including medical, vision, and dental insurance, as well as paid time off and holidays.
  • Discounts on PCC products and services, as well as opportunities for professional development and training.


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