Business Operations Support Specialist

1 week ago


Montvale, New Jersey, United States Zealogics Full time

Job Overview

ZeaLogics is seeking an experienced Operations Analyst II to join our Global Business Operations (GBO) Business Process Help Desk (BPHD) Team. As a key member of the team, you will be responsible for providing global application support encompassing mailbox monitoring, Remedy tracking and reporting, and support of the application.

Key Responsibilities

  • Monitor mailboxes and track issues using Remedy
  • Provide timely and effective support to users
  • Analyze and troubleshoot application issues
  • Collaborate with business and ITS staff to identify system requirements and modifications

Requirements

  • Strong working knowledge of MS Office, specifically Word, Excel, PowerPoint, and Access
  • Familiarity with ServiceNow or similar customer service ticketing application preferred
  • Familiarity with data research tools, such as Refinitiv, Thomson Reuters, and Moody's
  • Familiarity with HTML and SQL
  • Big 4 experience a plus
  • Excellent organizational skills with attention to detail
  • Able to prioritize and facilitate assignments with minimal supervision
  • Strong oral and written communication skills
  • Strong customer relationship management skills and analytical ability
  • Good interpersonal skills with demonstrated success in dealing with diverse functional teams
  • Research & Troubleshooting Skills - detail oriented
  • Possess a high level of motivation with a strong commitment to customer service and continuous improvement
  • Ability to handle multiple tasks and support special project needs

Compensation and Benefits

The estimated annual salary for this position is $80,000-$110,000, depending on experience. ZeaLogics offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and opportunities for professional growth and development.

Why Join Us?

ZeaLogics is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. We offer a supportive and inclusive work environment, with opportunities to learn and grow with a talented team of professionals.



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