Automotive Parts Advisor

3 weeks ago


Fort Scott, United States Briggs Automotive Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented Automotive Parts Advisor to join our team at Briggs Automotive Group. As an Automotive Parts Advisor, you will be responsible for assisting customers and service technicians in identifying and obtaining the necessary parts for vehicle repairs and maintenance.

Key Responsibilities
  • Customer Service:

    • Provide exceptional customer service and support to customers and service technicians.
    • Assist customers in identifying the correct parts and accessories needed for their vehicles.
    • Communicate effectively with customers and service technicians to ensure timely delivery of parts.
  • Parts Management:

    • Manage and maintain an accurate inventory of parts and accessories.
    • Receive and inspect parts shipments for accuracy and quality.
  • Order Processing:

    • Process parts orders efficiently and accurately using dealership management software.
    • Prepare parts for delivery or pick-up, ensuring all orders are complete and accurate.
  • Collaboration with Service Department:

    • Work closely with service technicians to understand their parts needs for specific repairs and maintenance tasks.
    • Ensure timely delivery of parts to the service area to support efficient workflow.
  • Sales and Upselling:

    • Promote and sell additional parts, accessories, and related services to customers.
    • Identify opportunities to upsell products that enhance vehicle performance or appearance.
  • Documentation and Reporting:

    • Maintain accurate records of parts transactions, inventory levels, and orders.
    • Generate reports on parts usage, inventory status, and sales performance.
Requirements
  • High school diploma or equivalent; additional technical training or certification in automotive parts or a related field is a plus.
  • Excellent customer service and communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to work collaboratively with customers, technicians, and other dealership staff.
  • Valid driver's license with a clean driving record.
Work Environment

Primarily in a dealership or automotive parts store environment.

Performance Metrics
  • Customer satisfaction and feedback.
  • Accuracy and efficiency in parts order processing and inventory management.
  • Sales of additional parts and accessories.
  • Compliance with safety protocols and regulatory requirements.


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