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Warranty Claims Specialist

2 months ago

Lewisville, Texas, United States PACCAR Full time
{"Job Title": "Warranty Claims Specialist", "Job Summary": "We are seeking a highly skilled Warranty Claims Specialist to join our team at PACCAR. In this role, you will be responsible for reviewing documentation and claim information on all repairs to determine eligibility for warranty reimbursement. You will also identify component problems and causes for high warranty costs or frequency of failures, and analyze warranty database for cost and frequency causes. Additionally, you will analyze, process, and file all warranty claims with manufacturers online, and represent PACCAR's interests as a direct liaison with OEM representatives.

Responsibilities:

* Review documentation and claim information on all repairs to determine eligibility for warranty reimbursement.
* Identify component problems and causes for high warranty costs or frequency of failures.
* Analyze warranty database for cost and frequency causes.
* Analyze, process, and file all warranty claims with manufacturers online.
* Represent PACCAR's interests as a direct liaison with OEM representatives.
* File and negotiate claims for all policy reimbursements.
* Collect data from each branch monthly and assist in data input for end-of-month documentation.
* Track and record \"no charge\" invoice recovery amounts to accurately reflect the value of service performed on each vehicle.
* Reconcile (by unit) all warranty checks received to match checks to each repair order.
* Negotiate with OEMs for annual labor rate increases.
* Process Inservice documentation and warranty registration with OEM.
* Negotiate and update annual supplier warranty guide coverage and contact information.
* Process weekly warranty credits and track warranty recovery for multiple locations.
* Update warranty training manual.

Requirements:

* 2 + years of administrative and/or vehicle warranty service experience required.
* Familiarity with PACCAR products, Cummins, and PACCAR engines.
* Self-motivated and able to accept responsibility for assigned projects, working under limited supervision.
* Proficient PC knowledge of MS Word, MS Excel, MS Access and MS PowerPoint.
* Excellent verbal and written communication skills.

Benefits:

* PACCAR offers comprehensive benefits from time of hire through retirement for vested employees and their families.
* Medical, Dental and Vision plan options
* Flexible spending accounts and health savings account
* 401(k) with dollar-for-dollar company match up to 5%
* Fully funded pension plan that provides monthly benefits after retirement
* 12 paid holidays, sick and vacation time
* Tuition reimbursement program
* Paid short-and long-term disability program
* Life and accidental death and dismemberment insurance
* EAP services including wellness plans, estate planning, financial counseling and more

Equal Opportunity Employer/Protected Veteran/Disability and E-verify Employer.

#LI-LW1 ", "Job Requirements": "", "Job Benefits": ""}