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Plumbing Operations Manager

2 months ago

San Mateo, California, United States Hunter Recruitment Advisors Full time
Job Title: Plumbing Install Manager

We are seeking an experienced Plumbing Install Manager to join our team in San Mateo, CA. As a key member of our operations team, you will be responsible for managing our company's workflow, inspiring and training technicians, and leading a team of employees to deliver exceptional customer service.

Key Responsibilities:
  • Effectively hire, coach, and train technicians to provide expert installs and a great customer experience
  • Maintain close communication with all essential partners to ensure proper detailing of tickets, accounting of revenue, and stocking and maintenance of trucks
  • Work collaboratively with the customer service team to ensure proper booking of calls based on the needs of the customer and problem resolution as necessary
  • Collaborate with office staff daily to review work order results and behavior to maximize customer service and operational efficiency
  • Respond to and effectively handle operational, employee, and customer issues in a timely and efficient manner
  • Optimize employee engagement and development for the service department through routine ride-alongs, one-on-one meetings with employees, coordination of tactical/technical training, and other necessary functions
  • Assess and adjust manpower allocation daily in relation to customer demands and business needs
  • Inspect trucks and uniforms, assessing condition and address unacceptable results as needed
  • Verify inventory and that trucks have been restocked
  • Review prior day invoices and tech timesheets to ensure accuracy and thoroughness, proper accounting, and opportunities for improvement
  • Orchestrate daily huddle to determine actions needed to reach goals, inform call center of resource changes and tech capacity, provide same day service
Requirements:
  • Minimum of 3 years proven management experience in a customer-focused industry
  • A history of demonstrating excellence in team development and customer service
  • Strong organizational skills with close attention to detail; ability to multitask and prioritize
  • Ability to lead a technical team by providing leadership and mentorship
  • Excellent interpersonal and communication skills
  • Good understanding of inventory management and logistics
  • Team player with a positive attitude
  • Must have a valid driver's license, clean driving record

We are a local Plumbing company in San Mateo, CA that has been in business since 1979. We provide expert Plumbing services and pride ourselves on our reputation with our customers. We offer consistent training to our Plumbers and have developed our own IN-HOUSE Plumbing school. We are dedicated to providing the best quality Plumbing Repairs, Plumbing Services, and being the best local Plumbing company in the Bay Area. We take pride in our skilled team of Service Plumbers who work miracles and solve plumbing issues expertly and efficiently. We are looking to expand our expert Service team by adding YOU, our next Experienced Service & Install Manager.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.