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Sales and Service Associate

2 months ago

Chestnut Hill, United States Uniqlo Co., Ltd. Full time

Position Overview:

Starting Salary:
$17.50-$18.50 / hour

Join our dynamic team at Uniqlo Co., Ltd.

The Sales Associate serves as the primary customer service expert within the retail environment.

They play a crucial role in surpassing customer expectations by attentively understanding their needs, recommending suitable products, providing comprehensive product details, and successfully completing sales transactions.

Key Responsibilities:

  • Achieve and surpass sales targets
  • Uphold brand and operational standards (visual presentation, cleanliness, etc.)
  • Address customer needs and exceed expectations by adhering to the Uniqlo service standards, following the Fundamental Principles, and utilizing the 6 standard phrases.
  • Be well-versed in fitting room protocols and assist as necessary
  • Serve as a cashier when required, adhering to cashier protocols
  • Manage incoming shipments and ensure all merchandise is displayed on the sales floor in a complete size range
  • Collaborate with management to identify and resolve store-related issues
  • Provide customers with in-depth product and brand knowledge
  • Comply with all company policies and procedures and inform management of any violations
  • Support special projects as directed by management
Requirements:

  • High School Diploma or GED
  • Excellent communication skills
  • Proficiency in calculating figures and amounts such as discounts and percentages
  • Flexibility to work a schedule that aligns with business needs, including evenings and weekends
Full-time Requirements:

*Average 32 or more hours per week based on business fluctuations

*Availability required on both Saturday and Sunday, with exceptions for religious observances

*Limitations on availability restricted to two days per week.

Uniqlo Co., Ltd. is dedicated to equal pay initiatives and will not inquire about candidates' current or past salaries.


As an Equal Opportunity Employer, Uniqlo Co., Ltd. does not discriminate against applicants or employees based on race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or any other status or condition protected by applicable federal, state, or local law.