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Field Training Specialist

2 months ago

Ocala, Florida, United States E-ONE Full time
Job Summary

E-ONE is seeking a highly skilled Field Training Representative to join our team. As a key member of our service department, you will be responsible for providing technical support and training to our customers and dealers.

Key Responsibilities
  • Provide effective communication and support to dealers and customers
  • Deliver vehicles to customers and provide training on operation and maintenance
  • Perform in-house training for dealers, customers, and factory personnel
  • Assist in resolving service and parts problems
  • Disseminate technical information and act as a liaison for dealers and customers
  • Frequent travel may be required to various areas
  • Interact with dealers, customers, and vendors to resolve installation or application problems
  • Carry out policies and programs, and assist with tasks such as delivery of new vehicles and aftermarket parts sales
  • Administer company policies and procedures for functional responsibility and related activities
  • Work directly with the Service Department to coordinate delivery to customer
  • Review shop order for completeness of components and accessories
  • Troubleshoot and initiate corrective measures, document shortages, and follow up
  • Provide necessary training to customer personnel and establish relationships to encourage brand loyalty
  • Arrange for periodic vehicle inspections
  • May assist Service Department in resolving difficult field repairs
  • May assist in development of training resources, including manuals, videos, and hands-on materials
  • May work with others in preparation and review of technical documentation materials
  • Provide continuous follow-up to problem areas identified
  • Initiates and prepares engineering changes
  • Prepares and distributes training aids such as instructional materials, handouts, evaluation forms, and visual aids
  • Administers and evaluates training program qualification tests and determines eligibility of prospective attendees
  • Assists with designing and administering training and development surveys to determine effectiveness of training programs
  • Contacts attendees and department representatives about training programs
  • Prepares and distributes training aids such as instructional materials, handouts, evaluation forms, and visual aids
  • Provides input for identifying present and future training needs by assisting with coordinating and conducting needs analysis
  • Writes material for new training programs; reviews, evaluates, and modifies existing and proposed programs and recommends appropriate changes
  • Contacts attendees and department representatives about training programs
Requirements
  • High school diploma
  • Must have a high mechanical aptitude, good teaching, oral and written communication skills
  • Broad knowledge of multiple disciplines such as mechanics, plumbing, electrical, paint, body repair, and hydraulics
  • Proficient computer skills and strong customer relations
  • Two (2) years of college or trade school, specializing in mechanic, electrical, hydraulics, or engines or minimum of five (5) years experience in field service or on E-ONE fire apparatus