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Front Office Operations Specialist

3 weeks ago

Florence, Kentucky, United States Amplifon Full time

Job Title: Front Office Operations Specialist

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About Us: Miracle-Ear, a leading provider of hearing solutions, is seeking a skilled FRONT OFFICE OPERATIONS SPECIALIST to join our team. With over 75 years of experience and 1,500 locations across the United States, we pride ourselves on delivering exceptional customer experiences.

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Job Description: As a FRONT OFFICE OPERATIONS SPECIALIST, you will be responsible for managing front office operations, providing exceptional customer service, and driving sales growth. You will also support store administration, maintaining accurate records, and ensuring compliance with data privacy regulations.

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Responsibilities:

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  • Manage front office operations, ensuring seamless interactions with our customers">
  • Provide exceptional customer service, ensuring high-quality customer experiences">
  • Support store administration, monitoring inventory, assisting with billing/invoicing, answering customer inquiries, and supporting walk-ins">
  • Maintain accurate records, update office records, and ensure compliance with data privacy regulations">
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Qualifications: High school diploma or equivalent, administrative background, experience working in a healthcare setting, 2+ years of administrative experience, 2+ years in a direct customer support role, 2+ years of experience with appointment setting and customer database management, comfortable handling inbound & outbound calls, motivated to help drive sales goals, proficient in Microsoft Office and Windows.

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What We Offer: $17/hour + monthly bonus opportunity, work-life balance (M-F, 8:30am-5:00pm), continuous training, development & support, health insurance, life insurance, health savings account, 401K with employer match, paid time off, paid holidays, volunteer time off.

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About Our Company: For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We are committed to empowering our employees to build rewarding careers and become leaders in the industry.

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Estimated Salary Range: $35,000 - $45,000 per year.