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Logistics Operations Specialist

2 months ago

St Louis, Missouri, United States Crossroads Courier Full time

Job Summary:

Crossroads Courier is seeking a highly skilled Logistics Operations Specialist to provide exceptional customer service and support to our courier drivers. This role requires a strong analytical mind, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide logistical and operational support to our courier drivers, ensuring timely delivery of packages to our customers.
  • Communicate effectively with customers, contractors, and internal stakeholders to resolve issues and provide updates.
  • Manage and prioritize competing demands, making decisions in a high-stress environment.
  • Maintain accurate records and reports, ensuring compliance with company policies and procedures.
  • Collaborate with cross-functional teams to identify and implement process improvements.

Requirements:

  • Bachelor's degree in a related field or equivalent experience.
  • At least 2 years of experience in a time-critical environment, with a strong focus on customer service and logistics.
  • Excellent analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
  • Proficiency in Microsoft Office Suite and ability to learn new software applications quickly.

Benefits and Incentives:

  • Opportunity for growth and professional development.
  • Competitive salary and benefits package, including medical, dental, and vision coverage.
  • 401(k) plan with company match.

Equal Opportunity Employer:

Crossroads Courier is an equal opportunity employer and provider, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.