Assistant General Manager

5 days ago


Norwell, Massachusetts, United States Dogtopia Full time

Dogtopia, the industry leader in dog daycare, boarding, and spa services, is seeking a highly motivated and organized individual to assist our General Manager in leading the team as an Assistant Manager.

This role is ideal for someone with team management skills who understands the importance of delivering top-notch customer service and ensuring a safe and clean environment for our furry friends.

As the Assistant Manager, you will be responsible for working with all customers and team members to maintain the highest standards of customer satisfaction.

Key responsibilities include maintaining a neat and organized Front Desk team and area, setting an example for the team in customer service, and keeping team members engaged in their duties.

You will also be responsible for utilizing training opportunities for the team, actively communicating team developmental needs and issues to management, and developing team members in up-selling and using dog evaluations to grow revenue.

Additionally, you will assist in creating staff schedules, maintain optimum staffing and development with all employees, and lead by example by coaching all on contributing to a positive team-oriented culture.

Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty-gritty complete.

Maintain and update cleaning schedule, along with holding themselves and the team accountable to Dogtopia's safety and cleaning standards.

Inventory Management of cleaning, dog, and First aid supplies.

Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

Benefits:

It's always bring your dog to work day

Education in basic dog obedience and training

Fun, Dynamic team culture

Career progression based on performance

Additional certification programs are available

Competitive wages with flexibility in scheduling

Paid time off, medical benefits, and company incentives



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