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Post-Recovery Specialist

2 months ago


Marquand, Missouri, United States 900Work, LLC Full time
Overview
The Post-Recovery Specialist is tasked with managing a significant volume of incoming calls, acting as a subject matter expert for clients, and providing assistance in a timely and effective manner. This role is crucial for ensuring precise and prompt reporting of all repossessions to clients, adhering to client-specific post-repossession protocols, and aiding related departments in completing necessary administrative duties.

Key Responsibilities
  • Manage a high volume of calls related to all facets of the post-recovery department, including scheduling vehicle releases, addressing inquiries, and resolving escalations.
  • Ensure timely reporting of all repossessions from third-party service providers to the respective clients, utilizing email or the client's record-keeping system.
  • Collect all required documentation from clients for each repossession to meet service level expectations and deadlines.
  • Handle a large influx of inbound calls to arrange vehicle releases, while also making outbound calls to coordinate pickups, paperwork, and respond to questions.
  • Oversee lot inventory management, which includes managing redemption releases, transport releases, and maintaining accurate records of units on the lot through follow-ups with various agencies.
  • Address contested repossessions to guarantee the vehicle retrieval process is executed efficiently and accurately.
  • Compile analytical repossession reports for clients.
  • Maintain timely and appropriate communication with clients.
  • Provide customer service and answer phone inquiries.
Required Skills
  • Exhibit a professional demeanor on the phone.
  • Possess excellent verbal communication abilities.
  • Detail-oriented with efficient and accurate data entry and research skills.
  • Typing speed of at least 40 words per minute.
Qualifications
  • Associate's Degree or equivalent from a two-year college or technical institution.
  • Bachelor's degree is advantageous.
  • A minimum of one year of experience in customer service or administration within an office environment.
  • Experience managing multiple phone lines is essential.
  • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Benefits
  • Competitive salary package.
  • Comprehensive medical benefits, including dental, vision, 401k, pet insurance, and more.
  • Paid time off and holidays.
Work Schedule
This is a full-time role with variable days and hours based on business needs. Evening and weekend availability may be required as job responsibilities dictate.

Physical Demands
This position is primarily office-based. Candidates must be able to sit at a computer for extended periods and may need to lift approximately 25 pounds. Exposure to moderate noise and light typical of a business office environment is expected.

Equal Employment Opportunity
900Work, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 900Work, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location where the company operates.

Additional Information
This job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee for this position. Responsibilities may change at any time with or without notice.

Eligibility
Applicants must be legally authorized to work in the United States.