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Rehabilitation Department Coordinator

2 months ago

Albertville, Alabama, United States Oaklawn Hospital Full time

Job Summary:

We are seeking a highly organized and detail-oriented individual to join our Physical Rehabilitation department as a Rehabilitation Registrar. In this role, you will provide administrative support to our team, ensuring the smooth operation of our daily activities.

Key Responsibilities:

  • Prepare the lobby and gym for opening and closing, including locking and shutting off equipment, and cleaning bathrooms as needed.
  • Greet and check in patients and visitors, assist with registration and scheduling, and process incoming mail.
  • Prepare medical records, as requested by Health Information Management, and prepare Electronic Medical Records by scanning necessary documents.
  • Track certifications and recertifications for patients, inventory, order, and maintain office supplies, and assist with the implementation of department projects.
  • Interview patients to complete documents such as intake and insurance forms, and maintain documentation on internal record keeping.
  • Use Athena to request corrected or updated referrals to physicians, and direct patients when necessary.
  • Confirm current patient information, discharge older patients, and ensure the proper physician is listed.
  • Obtain proper information for insurance and Work Comp, and contact patients after pre-registration for confirmation of visits, co-insurance, and copay.
  • Answer a multiline phone, taking messages, transfers, and scheduling or rescheduling appointments.
  • Maintain the Medicaid report monthly for all active patients, updating and informing patients as needed.
  • File charts, ensuring they are sent to the proper clinic, and prepare a plan of care between the therapist and patient.
  • Track all denials, retros, comps, and authorizations, documenting the actions taken, and take payments for point-of-service sales.

Requirements:

  • Associate's degree or two years' experience preferred.
  • Excellent telephone, written communication, and interpersonal skills.
  • Ability to prioritize multiple tasks while maintaining focus and effectiveness.
  • Excellent analytical and problem-solving skills.
  • Experience with data extraction from multiple information systems.
  • Proficiency in a variety of computer software programs and/or systems.

Working Conditions:

Work is generally performed within an office environment, with standard office equipment available. Potential exposure to infectious disease.

Physical Requirements:

Constantly see/visual acuity, talk/hear, taste/smell, lift/carry 1 to 25 lbs. Frequently stand, sit, walk, handle/grasp/feel. Occasionally lift/carry 25 to 49 lbs.