Keyholder, Fort Worth, TX

4 weeks ago

Fort Worth, Texas, United States Kontoor Brands Full time
Job Summary:

The PT Keyholder is a key member of the store leadership team responsible for supporting the store with the execution of daily business, customer engagement, store operations, and merchandising standards. This role ensures the highest level of customer engagement is achieved and relies on instructions and pre-established guidelines from the Store Manager to perform their functions.

Key Responsibilities:

Sales and Supervision:
• Follows direction of store management team to maximize store sales and achieve store sales goals.
• Supports an environment of productivity by leading the customer engagement on the sales floor.
• Acts as manager on duty (MOD) when the only member of management in the store.

Brand Experience/Customer Service:
• Ensures excellence in customer service in the store by modeling brand-specific service standards and responding to customer concerns quickly when acting as Manager on Duty.
• Embraces the brands by wearing the brands at work and having a passion for the Lee and Wrangler products.
• Greets each customer and actively engages customers on the sales floor by asking open-ended questions.
• Assists customers in the fitting room and suggests the best products for their needs.

Operations, Loss Prevention, and Safety:
• Monitors that all company and store policies, process execution, and procedures are followed and reports concerns directly to the Store Manager.
• Delegates tasks to associates as needed to maintain operational excellence.
• Reacts quickly to all customer and associate injuries and partners with Store Manager and Human Resources.

Visual Merchandising:
• Ensures visual merchandising standards for the store are maintained.

Human Resource Management:
• Regularly communicates any associate concerns directly to the Store Manager.
• Supports the Open-Door Policy.

Store Culture:
• Models behavior that respects the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.
• Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
• Continuously looks for ways to have the store be sustainable and recognizes the impact the store has on the environment.
• Embraces the purpose, mission, and values of the company and is willing to make changes as directed by a member of management.

Requirements:
• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Excellent communication and time-management skills.
• Proven ability to multi-task.
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
• Proficient computer skills including email.

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