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Parts Sales Specialist with Toyota Expertise

2 months ago

Saginaw, Michigan, United States Serra Saginaw Full time

Serra Saginaw Automotive is a proud member of the Serra Automotive Group, a leading dealership network with 37 stores across 7 states, offering a diverse range of 17 brands. Our company culture values individual growth, creative thinking, and professional development, driving us to deliver exceptional customer experiences. We are passionate about being the best in our industry and offer remarkable opportunities for personal and professional growth.

What We Offer:

  • Competitive Health Insurance
  • Dental and Vision Coverage
  • 401k Matching Program
  • Paid Time Off
  • State-of-the-Art Facilities
  • Larger Dealer Group Opportunities

Responsibilities:

  • Manage the parts sales process from start to finish
  • Communicate with customers on parts status and provide updates
  • Interact with staff and customers in a friendly and professional manner
  • Read and understand the parts catalog to locate parts
  • Answer phone calls, provide price quotes, and respond to customer inquiries
  • Review body shop estimates to ensure accurate parts ordering and pricing
  • Provide exceptional service to internal and external customers
  • Pull and fill orders from stock
  • Conduct weekly stock checks to maintain accuracy
  • Notify the parts manager of out-of-stock parts or shop materials requiring attention
  • Locate out-of-stock parts from external sources and submit emergency orders if necessary
  • Ensure all internal requests for parts are billed on service repair orders
  • Receive payment from retail customers or obtain credit authorization
  • Set up orders for daily shipment, delivery, or pick-up

Qualifications:

  • Prior Toyota parts experience is required
  • High School Diploma or equivalent is necessary
  • Experience in auto parts sales is preferred
  • Ability to work in a fast-paced environment
  • Strong organizational and time management skills
  • Ability to read and interpret documents, such as safety rules and operating instructions
  • Ability to calculate figures and amounts, including discounts and percentages