Customer Experience Associate

1 week ago


Bradley, Illinois, United States Midland States Bank Full time

Overview

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Midland States Bank is committed to delivering exceptional customer experiences and building long-term relationships with our customers. As a Universal Banker Trainee, you will play a critical role in achieving this goal by providing top-notch service and support to current and potential customers.

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Job Summary

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We are seeking a highly motivated and customer-focused individual to join our team as a Universal Banker Trainee. In this role, you will be responsible for delivering excellent customer experiences through effective communication, product knowledge, and referral opportunities that result in outstanding customer service outcomes.

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Key Responsibilities

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  • Institutional Knowledge of Banking: Develop a deep understanding of banking products and services, including deposit and lending options.
  • Cash Handling: Receive cash and checks for deposit, verify amounts, and examine cash carefully to guard against counterfeit bills.
  • Customer Service: Provide accurate and timely responses to customer inquiries, balance cash drawers, and resolve any issues that may arise.
  • Sales and Product Knowledge: Build and deepen customer relationships by identifying correct product types through needs-based questioning and referring business partners.
  • Deposit Account Openings: Assist with basic deposit account openings and maintenance requests under the guidance of a senior-level employee.
  • Team Collaboration: Participate in weekly huddles, one-on-one coaching sessions, and contribute to a positive and supportive team environment.
  • Travel Requirements: Occasional travel for training and team meetings within the market may be required.
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Requirements

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  • Education/Experience: Sales and customer service background preferred.
  • Physical Abilities: Ability to stand for extended periods, lift and transport coin and currency bags (up to 50 pounds).
  • Language Skills: Multilingual speakers encouraged to apply.
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Competencies

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  • Business Insight: Understand market trends and customer needs.
  • Cultivates Innovation: Continuously improve processes and customer experiences.
  • Drives Results: Achieve sales goals and deliver exceptional customer service.
  • Makes Sound Decisions: Analyze data and make informed decisions.
  • Being a Brand Champion: Promote Midland States Bank's values and culture.
  • Collaborates: Work effectively with colleagues to achieve shared goals.
  • Communicates Effectively: Clearly articulate ideas and information.
  • Customer Focus: Prioritize customer needs and expectations.
  • Emotional Intelligence: Self-awareness, empathy, and social skills.
  • Self-Development: Continuously learn and grow professionally.
  • Being Flexible and Adaptable: Adjust to changing circumstances and priorities.
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Compensation Details

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The estimated annual salary range for this position is $17 per hour, with additional compensation opportunities based on performance and experience.

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Benefits

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Midland States Bank offers a comprehensive benefits package, including health insurance, paid family leave, generous paid time off, and access to exclusive banking perks. Total Rewards also include an Employee Stock Purchase Plan, 401K plan with company match, and participation in the Non-Qualified Deferred Compensation plan (subject to eligibility requirements).

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Working at Midland States Bank

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We value diversity, equity, and inclusion and are committed to creating a workplace where everyone feels welcome and valued. If you're passionate about delivering exceptional customer experiences and building lasting relationships, we encourage you to explore this opportunity further.

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Original Language Code

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