Client Support Specialist

1 week ago


Chapel Hill, North Carolina, United States Carolina Slate, LLC Full time
Position Overview

The Customer Service Representative plays a vital role in ensuring customer satisfaction and fostering positive relationships with clients. This position involves a variety of responsibilities aimed at addressing customer needs effectively.

Key Responsibilities
  • Address Customer Queries: Manage customer inquiries and requests through various communication channels, ensuring timely and accurate responses.
  • Record Keeping: Maintain detailed documentation of all customer interactions, including inquiries, resolutions, and follow-up actions.
  • Issue Escalation: Identify and escalate complex issues to the appropriate departments or personnel as per established protocols.
  • Customer Interaction: Exhibit a professional and empathetic demeanor in all customer interactions to enhance customer experience.
  • Research and Resolve: Conduct thorough research to provide accurate information and solutions to customer inquiries.
  • Account Development: Enhance existing customer relationships through outstanding service and effective sales strategies.
  • Performance Metrics: Achieve and maintain performance standards as defined by the organization.
  • Database Management: Ensure customer accounts are up-to-date by entering relevant information during interactions.


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