Store Manager

2 weeks ago


Cleveland, Ohio, United States Building Hope in the City Full time
Job Summary

The Store Manager is responsible for guiding the store leadership team, overseeing store operations, and contributing to the success of the brand.

Key Responsibilities
  • Accomplish management objectives through collaborative teamwork
  • Responsible for accomplishing the opening or closing checklist, including:
    • Open and close the store reliably and on time
    • Perform Cash open and close procedures accurately
    • Help to ensure cleanliness and organization of sales floor in all areas
    • Follow ADA and Fire Code processes in relation to the sales floor
  • Expert at checkout and Point of Sale operations (PoS)
  • Demonstrate and provide outstanding customer service to shoppers, donors, volunteers, and fellow staff members
  • Be a communication liaison regarding sales and other pertinent information for the cashiers both via internal messaging boards, phone calls, and in person
  • Be a part of the onboarding and ongoing training processes for staff, as needed
  • Cover the responsibilities of other Assistant Managers and Leads when they are away from the store
  • Organize floor space to maximize revenue potential while maintaining safety and brand guidelines
  • Encourage, motivate, and correct other team members as needed in appropriate ways that reflect the character and values of Common Threads and Building Hope in the City
  • Support and enforce company policies and procedures
  • Own vendor and partner relationships, including utilities, storage facilities, and local churches
  • Collaborate with other store leaders in onboarding and offboarding processes, including interviewing new hires
  • Use online platforms to communicate across the organization in a regular and consistent rhythm
  • Prepare the schedule and daily setup sheets
  • Attend, lead, and contribute to store meetings, monthly all-staff meetings, Store Manager meetings, and quarterly leadership team meetings
  • Manage and create weekly and monthly reports including but not limited to expense, productivity, daily sales, monthly sales, profit and loss, and sales packets
  • Check in regularly with the management team and associates
  • Make sure that deposits are taken to the bank in a timely manner
Requirements
  • Self-motivated with good time management skills
  • Retail or resale management experience, or transferable management skills
  • Strong communication skills, both written and verbal
  • Passion for excellent internal and external customer service
  • Highly proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Excel); Google-based applications (Drive, Docs, Sheets); and team communication platforms specifically Slack
Physical and Other Requirements
  • Ability to commute to and from store location in Fairview Park and other Building Hope in the City locations
  • Clean driving record and reliable personal transportation
  • Flexible availability, including some evenings and weekends as well as shift coverage due to illness or emergencies of leadership
  • Able to stand on feet and work for several hours without sitting
  • Able to walk, twist, push, and lift at least 40 pounds
Compensation and Benefits
  • Salary beginning at $45,000, commensurate with experience
  • Retirement plan with employer match up to 3%
  • PTO
  • Employer-sponsored health benefits and voluntary supplemental life benefits
  • Bonus compensation plans

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