Store Manager Trainee

2 weeks ago


Cleveland, Ohio, United States Insomnia Cookies Full time
Store Manager in Training Opportunity

We are seeking a highly motivated and experienced individual to join our team as a Store Manager in Training. As a key member of our management team, you will be responsible for leading our team of cookie enthusiasts and ensuring that our customers receive an exceptional experience.

Key Responsibilities:
  • Manage and train a team of 2-5 team members to provide excellent customer service and ensure a smooth operation of the store.
  • Supervise and conduct initial interviews for potential new hires, including Cookie Crew, Shift Leaders, and Delivery Drivers.
  • Support the Store Ops Manager with ordering, inventory control, and scheduling.
  • Hold staff accountable to Insomnia Cookies' standards, including baking, uniform, and company policies.
  • Upsell and provide exceptional customer service to drive sales and customer satisfaction.
Requirements:
  • At least 1 year of experience in a supervisory role within a restaurant or retail store.
  • Prior experience conducting in-person interviews of hourly support staff.
  • Prior Point of Sale (POS) systems experience.
  • Ability to utilize MS Office, Word, and our Applicant Tracking System.
  • Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs-Sun).
  • Must be 18 years of age or older and have legal eligibility for employment in the United States.
About Us:

Insomnia Cookies is a rapidly growing, nationally recognized company that is revolutionizing the cookie game. With an expanding footprint of over 290 stores globally, we are committed to providing our customers with an exceptional experience and our team members with opportunities for growth and development.


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