IT Systems Lead, Commercial Business

6 days ago

Irving, Texas, United States Panasonic Full time

**Job Summary**

We are seeking a highly skilled and experienced Senior IT Lead to oversee the Dynamics Support team and drive the growth and optimization of Dynamics CE within our organization. As a key member of our IT team, you will be responsible for leading a team of IT Analysts, fostering a collaborative and high-performance culture, and ensuring efficient resolution of client issues.

**Key Responsibilities:**

  • Lead and inspire a team of IT Analysts, focusing on supporting the Dynamics CE environment for commercial business and retail services.
  • Identify business functionality requirements and align them with Microsoft functionality deployments and overall roadmap.
  • Identify and prioritize larger changes and enhancements, maintaining a well-organized and prioritized product backlog to ensure alignment with business objectives.
  • Oversee the maintenance of a robust test bed of scripts for release testing, including comprehensive regression testing of CE updates to uphold system integrity and reliability.
  • Collaborate closely with customers and team members to investigate, test, and develop effective solutions and workarounds to promptly address client issues and requests.
  • Drive the growth and optimization of Dynamics CE within our organization, spearheading continuous development efforts to enhance the CE experience for commercial business.
  • Cultivate and manage CE relationships with business stakeholders, actively soliciting feedback, mapping out requirements, and effectively managing priorities to deliver value-added solutions.
  • Serve as a bridge between the Dynamics CE support team and other IT support teams, facilitating seamless coordination and resolution of integration issues across systems.
  • Actively participate in the agile development process using Azure Dev Ops, collaborating closely with business analysts, developers, and end-users to deliver changes and enhancements in a timely manner.
  • Ensure transparent communication of issue statuses to clients and the Dynamics CE team, promptly identifying and escalating high-priority customer issues to appropriate team members and management.

**Qualifications and Education Requirements:**

  • Bachelor's Degree preferred (Equivalent experience, education, and/or certifications may be considered in lieu of Bachelor's)
  • 7+ years of relevant work experience with Bachelor's degree (leadership experience preferred) OR 15+ years of relevant work experience without degree
  • 2+ years' experience modifying/working with Dynamics CE, including entities, attributes, business rules, process flows, solutions, etc.
  • Proven track record of successfully developing and supporting in a Dynamics CE environment, preferably within CRM and/or Field Service
  • Strong familiarity with agile development methodologies and tools, particularly Azure Dev Ops
  • Excellent verbal and written communication skills, with the ability to effectively engage with diverse stakeholders
  • Strong analytical and problem-solving skills, with a focus on delivering innovative and sustainable solutions
  • Ability to prioritize and manage multiple tasks and projects in a dynamic and fast-paced environment

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