Digital Transformation Specialist

2 weeks ago


Denver, Colorado, United States GotPhoto | fotograf Full time
About GotPhoto | fotograf

We're a leading provider of end-to-end workflow and e-commerce solutions for photographers. Our mission is to empower photographers to digitalize their workflow and grow their business.

The Role

We're seeking an experienced Personal Account Manager to join our Customer Development Team in Denver or Atlanta. As a Personal Account Manager, you'll be responsible for building strong relationships with our mid-sized accounts and driving customer revenue growth.

Key Responsibilities
  • Foster strong relationships with customers and proactively assist them in achieving their business goals
  • Drive customer revenue growth by consulting them on potential improvements and best practices for leveraging our SaaS solution
  • Take responsibility for retaining and growing a defined pool of customers
  • Monitor key account performance metrics and identify trends and patterns to prevent churn
  • Collaborate with cross-functional teams to create a cohesive customer experience and address customer requirements
Requirements
  • 1-2 years of experience in Customer Success/Account Management roles, preferably in a startup environment
  • Experience navigating software solutions and explaining complex tech products in a B2B environment
  • Experience building collaborative relationships with clients and internal stakeholders
  • Fluency in French is a plus
What We Offer
  • Unlimited paid holiday and flexible sick leave
  • Remote work policy and opportunity to work abroad
  • Subsidized fitness membership and education budget
  • Development & learning opportunities through regular check-ins and team exchanges

We're an equal opportunities employer and welcome applications from all members of society. We make hiring decisions based on experience, skills, and personality. Compensation Range: $55K - $65K



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