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Coffee Specialist

2 months ago


Brighton, Michigan, United States Busch's Inc. Full time
Position Overview

Compensation: Up to $15.25/hr. plus tips

Are you passionate about culinary experiences? Busch's Inc. is seeking enthusiastic individuals who thrive in a vibrant environment filled with food and community engagement. If you are eager for personal and professional growth while enjoying competitive pay, we might be the right fit for you.

As a family-owned grocery retailer based in Michigan, we pride ourselves on our deep-rooted connections within the communities we serve. Busch's Inc. offers a range of employee benefits, including discounts, comprehensive medical coverage (including dental and optical), a 401K plan with company matching (subject to certain conditions), and tuition reimbursement for eligible students.

Key Responsibilities:

  • Deliver prompt and friendly service to guests, identifying their coffee preferences and needs.
  • Educate customers by clearly presenting and explaining the coffee menu, addressing any inquiries.
  • Ensure consistent quality in beverages, whole beans, and food items by adhering to established recipes and presentation standards.
  • Accurately record drink orders immediately upon receipt into the register system.
  • Process guest payments, including credit card transactions and providing change when necessary.
  • Maintain cleanliness and sanitation of equipment and work areas.
  • Prepare garnishes for beverages.
  • Follow health and safety guidelines for all products.
  • Keep the coffee station tidy, including counters, sinks, utensils, shelves, and storage areas.
  • Report any equipment malfunctions or maintenance needs to management.
  • Restock and replenish inventory and supplies as needed.
  • Exhibit behaviors that foster long-term guest loyalty.
  • Take personal responsibility for meeting performance expectations and maintaining high-quality work standards.
  • Communicate effectively and in a timely manner, utilizing constructive feedback for continuous improvement.
  • Collaborate as a cohesive team, recognizing achievements, showing respect, and assisting colleagues.
  • Act with operational integrity by anticipating challenges, implementing preventative measures, and adapting to changes that enhance operations or guest experiences.
  • Consistently adhere to Busch's policies and procedures.
  • Share your enthusiasm for our products by being knowledgeable and actively sharing information with guests.

Qualifications:

  • High school diploma or equivalent.
  • Strong communication and interpersonal skills, including proficiency in written, verbal, and listening abilities.
  • Effective selling skills, with the ability to ask questions, listen, and recommend products.
  • Merchandising skills to create appealing displays in service, self-service, and bakery areas, along with effective cross-merchandising throughout the store.
  • Cleaning skills to meet sanitation and visual standards.

At Busch's Inc., we are dedicated to providing exceptional service, product selection, and a welcoming atmosphere. We value our associates and strive to create an environment where they can thrive while serving our valued guests.