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Mazda Service Support Specialist

2 months ago


Santa Clarita, California, United States Hello Mazda of Valencia Full time
Job Overview

Hello Mazda of Valencia is seeking a dedicated Service Assistant to enhance our customer service experience. This position serves as an excellent entry point into the automotive service industry, providing a pathway for growth into roles such as Express Advisor or Main Shop Advisor.

If you are enthusiastic about working with a dynamic team and ensuring a top-notch experience for our clients, this is the right opportunity for you.

Compensation Package

This role offers an hourly wage starting at $20.00 per hour, contingent upon the candidate's previous experience and relevant skills.

Additional Benefits
  • Two weeks of paid vacation annually (Value: up to $1,700)
  • Comprehensive Medical, Dental & Vision plans with 75% premium coverage for our Value HMO plan (Value: Over $3,000)
  • Company-funded Life Insurance (Value: $10,000)
  • Paid holidays (Value: Up to $1,120)
  • Six paid sick days per year (Value: up to $960)
  • Three paid bereavement days annually (Value: up to $480)
  • 401(k) retirement savings plan with a 50% company match (Value: up to $1,250)
  • Paid volunteer days (Value: up to $320)
  • Employee Referral Program with a $300 bonus for each successful referral
  • Employee Purchase Program offering discounts on vehicles, financing, service, and parts
Key Responsibilities
  • Welcoming customers in the service area and assisting with vehicle check-ins
  • Handling customer inquiries via phone
  • Coordinating service appointments
  • Providing support to the Advisor team as required
  • Ensuring an outstanding customer experience
Qualifications
  • No prior automotive experience is necessary
  • Previous experience in customer service is essential
  • Excellent written and verbal communication skills
  • Ability to manage multiple tasks effectively
  • Team-oriented mindset
  • Patient and friendly demeanor with a passion for customer relations
  • Willingness to learn about technology and processes
  • Availability to work on Saturdays
  • Professional appearance and demeanor
  • Valid driver's license with a clean driving record
About Our Company
  • We are a locally owned dealership committed to providing exceptional service.
  • Our digital service experience includes video inspections for customers to review and approve work online.
  • Our service advisors are trained to deliver a superior customer experience from start to finish.
  • We prioritize employee satisfaction, offering competitive benefits and ensuring our team has Sundays off to spend with family.

We are an equal opportunity employer and prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.