Sports Book Ticket Writer

21 hours ago

Albuquerque, New Mexico, United States Laguna Development Corporation Full time
About This Role

We are seeking a highly skilled and detail-oriented Sports Book Ticket Writer to join our dynamic team at Laguna Development Corporation. As a key member of our team, you will be responsible for providing exceptional customer service, managing tickets, cash, and payouts with precision, and maintaining a positive and respectful attitude towards customers and coworkers.

Key Responsibilities
  • Greets guests and quickly and accurately inputs betting information into the system.
  • Prints ticket, accepts money, and gives ticket and change to the guest.
  • Operates wagering terminal and performs machine maintenance, including loading new tickets and keeping the area free of debris.
  • Answers guests' questions and explains wagering information in a manner that reflects an understanding of the department and property in general.
  • Must have a full understanding of all wagers offered on the betting board and be able to explain them to customers as needed.
  • Observes and reports unusual or suspicious wagering patterns or transactions.
  • Collects the appropriate amount of money from the guest for wagers and makes the correct change.
  • Assists guests with questions regarding wagering and how to use the self-betting terminals.
  • Verifies and balances drawer funds at the beginning and end of the shift. Safeguards said funds.
  • Maintains assigned window in a neat, organized, and professional manner.
  • Maintains knowledge of property information.
  • Removes, records, and turns in the amount of cash in the register at the end of the shift, with necessary paperwork.
  • Ensures compliance with the federal currency transaction reporting requirements.
  • Responds to guest inquiries while monitoring and applying service recovery within authorized levels.
  • Effectively responds to a supervisor's requests in all areas of guest interaction and guest concerns.
  • Effectively communicates with management, team members, and guests to address any concerns/needs of guests and/or other employees.
  • Maintains a courteous, positive, and professional working relationship with all LDC personnel and the general public.
  • Maintains strong organizational and communication skills, written and verbal, and time management and planning.
  • Must be poised to handle a fast-paced environment with multiple tasks under time constraint.
  • Works odd or unusual hours, including weekends and holidays.
  • Builds relationships and loyalty with guests through sincere and meaningful interactions.
  • Is a team player, working towards team goals and fostering a collaborative and positive work environment.
  • Works under pressure; maintains regular and punctual attendance, including working odd or unusual hours, weekends, and holidays.
Requirements
  • High School Diploma or GED preferred.
  • Familiarity with casino operations or relevant work experience a plus.
  • Cash handling skills preferred.
  • Excellent verbal and written communication skills required.
  • Excellent customer relation skills required.
Licensing & Certification
  • None
Computer Equipment, Software, Machinery
  • Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
  • Proficient with basic office equipment (e.g., computer, photocopying, and faxing).
  • Point of sale system/cash register.
Essential Physical Requirements
  • The job requires the ability to hear, sit, talk, repetitive use of hands, and vision 51-100% of the time.
Essential Mental Demands
  • Requires the ability to solve problems, organize, plan, make decisions, interpret data, read, and write 51-100% of the time.
Supervisory Responsibilities
  • None
Work Environment (inside/outside)
  • The job is performed indoors with exposure to loud noises and fumes (e.g., smoke, etc.).
Other Requirements
  • Must obtain and maintain a gaming license through the Pueblo of Laguna's Gaming Control Board and must provide a valid driver's license.
  • Comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.
  • Must pass a pre-employment alcohol/drug screening.

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