Sports Book Ticket Writer

4 weeks ago

Albuquerque, United States Route 66 Casino Hotel Full time

**Join Our Winning Team as a Sports Book Ticket Writer **

Are you passionate about sports and looking to score a career touchdown? We’ve got the perfect opportunity for you We’re on the hunt for energetic, detail-oriented individuals to join our dynamic team as Sports Book Ticket Writers.

**Why You’ll Love This Role:**

- **Live the Action:** Immerse yourself in the excitement of live sports every day

- **Be the MVP:** Play a key role in the customer experience, helping fans place their bets and enjoy the game even more.

- **Flexible Schedule:** Perfect for sports enthusiasts with a busy lifestyle. We offer flexible hours to suit your schedule.

- **Team Atmosphere:** Work alongside a supportive team in a fast-paced, fun environment where everyone’s a winner.

**What You Bring to the Table:**

- **Sports Knowledge:** A strong understanding of various sports and betting lines is a must.

- **Attention to Detail:** Accuracy is key You’ll need to manage tickets, cash, and payouts with precision.

- **Customer Service Skills:** You’re the face of our Sports Book A friendly, helpful attitude will ensure our customers keep coming back.

- **Tech Savvy:** Comfortable with computers and handling transactions efficiently.

**Ready to Join the Roster?**

If you’re ready to kick off an exciting career where every day feels like game day, we want to hear from you Apply now and be part of a team where your passion for sports meets a rewarding career.

**Apply Today and Get in the Game**

Expectations:

Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
Act as a role model within and outside the corporation.
Maintain a positive and respectful attitude toward customers and co-workers.
Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

Greets guests and quickly and accurately inputs betting information into system. Prints ticket, accepts money, and gives ticket and change to guest.
Operate wagering terminal and perform machine maintenance, including but not limited to loading new tickets and keeping the area free of all debris
Answers to all guests, explain wagering information, questions in a manner that reflects an understanding of the department and property in general
Must have a full understanding of all wagers offered on betting board with ability to explain to customers as needed
Observe and report unusual or suspicious wagering patterns or transactions
Collects appropriate amount of money from the guest for wagers and makes the correct change.
Assists guests with questions regarding wagering and how to use the self-betting terminals.
Verifies and balanced drawer funds at beginning and end of shift. Safeguards said funds.
Maintains assigned window in a neat, organized, and professional manner.
Maintains knowledge of property information.
Removes, records, and turns in amount of cash in register at end of shift, with necessary paperwork.
Ensures compliance with the federal currency transaction reporting requirements.
Responds to guest inquiries while monitoring and applying service recovery within authorized levels.
Effectively respond to a supervisor s requests in all areas of guest interaction and guest concerns.
Effectively communicates with management, team members and guests to address any concerns/needs of guests and/or other employees.
At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors) while exercising tact, courtesy and initiative in handling day to day operational issues.
Maintain strong organizational and communication skills, written and verbal, and time management and planning.
Must be poised to handle a fast paced environment with multiple tasks under time constraint.
Work odd or unusual hours, including weekends and holidays
Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide friendly and fast beverage service to guests).
Be a team player (e.g. work towards team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; be receptive to change and willing to embrace challenges).
Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.
Perform additional duties and responsibilities as necessary or assigned.

Education & Experience:

High School Diploma or GED preferred.
Familiarity with casino operations or relevant work experience a plus.

Cash handling skills preferred.
Excellent verbal and written communication skills required.

Excellent customer relation skills required.

Licensing & Certification:

None

Computer Equipment, Software, Machinery:

Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
Proficient with basic office equipment (e.g., computer, photocopying and faxing).
Point of sale system/cash register.

Essential Physical Requirements:

The job requires the ability to hear, sit, talk, repetitive use of hands and vision 51-100% of the time.

Essential Mental Demands:

Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write 51-100% of the time.

Supervisory Responsibilities:

None

Work Environment (inside/outside):

The job is performed indoors with exposure to loud noises and fumes (e.g., smoke, etc.)

Other Requirements:

Must obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and must provide a valid drivers’ license.
Comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.
Must pass a pre-employment alcohol/drug screening.

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