Customer Service Liaison

2 weeks ago


Germantown, Wisconsin, United States State Farm Insurance Full time

Customer Service Role at State Farm Insurance

As a Customer Service Liaison at State Farm Insurance, you will be responsible for assisting customers with their insurance needs. This includes providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also be responsible for processing policy changes, claims, and payments accurately and efficiently. Additionally, you will maintain customer records and update information as necessary. To ensure seamless customer experiences, you will collaborate with team members. Furthermore, you will promote and cross sell insurance products and services to meet customer needs. In situations where customers have escalated complaints and concerns, you will handle them with professionalism and empathy. To provide accurate information and advice, you will stay updated on insurance policies, regulations, and industry trends. You will also participate in ongoing training and development programs to enhance your knowledge and skills. Lastly, you will contribute to a positive and collaborative work environment.

Responsibilities

* Assist customers with their insurance needs
* Provide exceptional customer service
* Process policy changes, claims, and payments accurately and efficiently
* Maintain customer records and update information as necessary
* Collaborate with team members to ensure seamless customer experiences
* Promote and cross sell insurance products and services to meet customer needs
* Handle escalated customer complaints and concerns with professionalism and empathy
* Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice
* Participate in ongoing training and development programs to enhance knowledge and skills



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