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Flight Operations Coordinator

2 months ago

College Station, Texas, United States Astin Aviation Full time
Job Overview

Astin Aviation is seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. As the primary point of contact for our clients, you will be responsible for providing exceptional service and support to ensure a seamless experience for our corporate travelers, pilots, private plane owners, and business partners.


Key Responsibilities
  • Facilitate Aircraft Operations: Coordinate the arrival, parking, fueling, loading, and departure of aircraft to ensure timely and efficient service.
  • Customer Support: Assist clients with requested services such as hangar space, hotel accommodations, car rental, catering, and other travel-related needs.
  • Transaction Processing: Process fuel transactions and customer purchases in a timely and accurate manner.
  • Communication: Respond to customer inquiries and provide timely updates on their requests.

Requirements
  • Excellent Communication Skills: Possess excellent customer service, organization, and communication skills to effectively interact with clients and internal stakeholders.
  • Flexibility: Demonstrate flexibility with your schedule to meet the needs of our clients and the company.
  • Technical Skills: Possess basic computer and keyboarding skills, as well as telephone etiquette.

Ideal Candidate
  • Team Player: Demonstrate a desire to be part of a team and contribute to the success of Astin Aviation.
  • Professionalism: Display professionalism in appearance and mannerisms, with a friendly and approachable demeanor.
  • Conflict Resolution: Show ability to handle conflict and provide solutions to customer issues.
  • Attention to Detail: Possess a high level of attention to detail to ensure accuracy and quality in all aspects of the job.
  • Proactivity: Demonstrate a willingness to take on responsibilities and challenges, as well as proactively address customer needs.

Benefits

Astin Aviation offers a comprehensive benefits package, including medical, vision, dental, and a 401k plan for full-time employees.