Filtration Systems Support Specialist

2 weeks ago

Kalkaska, United States Wayne Wire Cloth Products, Inc. Full time
About the Role

We are seeking an experienced Filtration Systems Support Specialist to join our team at Wayne Wire Cloth Products, Inc.

Job Summary

This is a full-time position located in Northwest Michigan. As a key member of our IT department, you will be responsible for providing front-line technical support for all company locations.

Key Responsibilities
  • Troubleshoot hardware and software issues, as well as network connectivity problems.
  • Configure, deploy, and maintain Windows 10 desktop and laptop computers in an enterprise environment.
  • Coordinate, troubleshoot and resolve incoming tickets, phone calls, and walk-up requests.
  • Ensure priority support to senior leadership, including deadline-driven or after-hours support as needed.
Requirements
  • An Associate's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Proven experience in providing technical support in a professional environment.
  • Strong knowledge of computer hardware, operating systems, and productivity software.
  • Familiarity with networking concepts, protocols, and troubleshooting techniques.
Benefits
  • A competitive salary range of $60,000 - $90,000 per year, depending on education and experience.
  • A comprehensive benefits package, including medical insurance, dental, vision, flexible spending plan, paid holidays, paid vacation, tuition reimbursement, and a 401(k) plan with company match.
  • The opportunity to work in a growing family-owned business with a great team environment and opportunities to grow professionally.

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