IT Support Specialist

Job description Established in 1943, Wayne Wire Cloth Products is family owned and has an immediate opening at our facility located in beautiful Kalkaska, Michigan. The area provides individuals and families outstanding quality of life and limitless recreational opportunities. Wayne Wire is currently seeking an experienced IT Support Specialist Must be able to work effectively on a team, have a good work ethic, and have the ability to effectively communicate with team members and customers. Benefits Offered Excellent Benefits Paid Vacation and PTO Free Health Insurance for Employee's and their Families (Blue Care Network) Free Short Term Disability Free Life Insurance 401K Retirement Plan with company paid match Dental Vision (VSP) Health Savings Account Flex Spending Account Other Optional Benefits; Discretionary Profit Sharing program Supplemental policies such as Accident Insurance, Cancer Insurance, Term Life Insurance, Hospital Insurance and more. Looking for Stability? We are a custom filtration manufacturer with a wide variety of parts. As a company we manufacture parts for industries such as automotive, aerospace, commercial, medical, refrigeration, marine and more. Our diverse customer base aids in the stability of the company. (Our eggs aren't all in one basket) What we are looking for · Provide front-line onsite and remote technical support, including troubleshooting hardware, standardized and proprietary software, mobile devices, VPN, printers, telephony, and network connectivity. · Configure, deploy, and maintain Windows 10 desktop and laptop computers in an enterprise environment. Set up and manage servers with emphasis on Active Directory, Group Policy, WSUS, Terminal Services, and Exchange Server. · Coordinate, troubleshoot and resolve incoming tickets, phone call and walk-up requests. · Ensures priority support to senior leadership, including deadline driven or after-hours support as needed. · Utilize technical expertise and applicable company policies and procedures to resolve a variety of issues. · Uses the IT Service Desk electronic ticketing system according to department procedures for the opening, closing, resolution, escalation, and tracking of user requests. · Manage user accounts, shared resources, and group memberships. · Notify leadership of any changes within site that may cause a change in volume, escalation, major outage, server issue, major move, and/or staffing issue. · Supports and maintains open, professional, and effective relationships with leadership, user community and peers. · This position is located onsite during normal core business hours. · Perform other duties as assigned. Education Requirements Associate's degree (A. A.) or equivalent from two-year college or technical school; or 2-3 years related experience and/or training; or equivalent combination of education and experience. Compensation Based on Education and Experience ' ' Work Location: One location Work Remotely No Job Type: Full-time