Field Service Specialist

2 days ago


Arlington TX USA, United States Texas Health Resources Full time
Job Title: Field Service Specialist

We are seeking a highly skilled Field Service Specialist to join our team at Texas Health Resources. As a Field Service Specialist, you will be responsible for providing technical support and assistance to our customers in a fast-paced and dynamic environment.

Key Responsibilities:
  • Provide timely and effective technical support to customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems, telephones, networks, and applications
  • Accurately log all customer interactions in the ITS ticketing system
  • Participate in on-call rotation and respond to customer requests in a timely manner
  • Build and maintain key customer relationships through exceptional customer service
Requirements:
  • High School Diploma or Equivalent required
  • Associate degree in Computer Science, Information Systems, Business, or related field preferred
  • 1 year of experience in a computer-related technical support or technical customer service role
  • Application certification or proficiency when applicable
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for growth and professional development
  • A supportive and inclusive team environment
  • Access to cutting-edge technology and tools

At Texas Health Resources, we are committed to providing exceptional care and service to our customers. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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