Customer Service Associate

3 days ago


Oklahoma City, Oklahoma, United States Chickasaw Community Bank Full time

Job Summary

We are seeking a skilled Customer Service Associate to join our team at Chickasaw Community Bank. As the primary interface with customers, you will be responsible for providing exceptional service and support while handling financial transactions.

About the Role

This is a unique opportunity to work in a dynamic environment where no two days are ever the same. You will be responsible for greeting and directing customers, providing assistance with financial transactions, and maintaining accurate records of all transactions.

Key Responsibilities

  • Greet and direct customers in a professional and friendly manner.
  • Provide assistance with financial transactions such as deposits, withdrawals, transfers, and check cashing.
  • Maintain accurate records of all transactions and balance cash drawers at the end of each day.
  • Scan work and maintain minimum cash levels and controls as outlined in the security program.
  • Answer phone calls and assist customers with inquiries, directing them to proper departments as necessary.
  • Cross-sell products and services, directing customers to proper departments as necessary.
  • Process mail and assist with mailing mortgage payments.
  • Process night drop deposits/payments and maintain logs.
  • Provide assistance with different types of financial transactions such as cashing checks, making deposits, disbursing funds, selling cashier's checks, cash advances, redeeming bonds, loan payments, CTRs, stop payments, holds, memo posting, and transfers.
  • Explain features and benefits of debit cards, online banking, bill pay, mobile banking, remote deposit capture, merchant services, and other bank services.
  • Assist with tasks such as counting coin, verifying currency, shredding, filing, and copying.
  • Balance ATMs and keep work areas neat and organized.
  • Perform weekly cleaning of teller area, wiping down ATMs and drive-thru tubes, and night deposit area.

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Cash handling and customer service experience required, preferred.
  • To be 18 years of age.

About Us

Chickasaw Community Bank is a reputable financial institution dedicated to providing exceptional service to our customers. We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience.


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