Award-Winning Youth Sports App Professional

7 days ago


Los Angeles, California, United States Mojo Full time

We're seeking a highly skilled professional to join our team as a Customer Success and Implementation Specialist. As an integral part of our organization, you'll be responsible for delivering exceptional customer experiences and driving growth through effective implementation strategies.

Key Responsibilities:
  1. Post-Sale Implementation Management: Manage post-sale implementation processes for our organizational customers, ensuring timely and seamless rollouts.
  2. Liaison and Communication: Serve as primary liaison between customers and internal teams during launches and post-launch periods.
  3. Relationship Building: Foster long-term relationships with youth sports league and club partners through regular business reviews and goal discussions.
  4. Renewal Calendar Management: Manage seasonal renewal calendars for our youth sports partners.
Requirements
  • Candidate must have at least 2 years of experience in customer success or account management.
  • Highly organized with strong project management skills, juggling multiple projects with fluid timelines.
  • Tireless work ethic and passion for making a difference in kids' lives; a love of sports is beneficial.
  • Exceptional communication skills with a natural desire to help people and ensure customer satisfaction.
Compensation and Benefits

The estimated annual salary for this position is $80,000 - $100,000, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.



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