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Service Technician

1 month ago

Kahului, Hawaii, United States O'Reilly Auto Parts Full time

Job Summary:

O'Reilly Auto Parts is seeking a skilled Service Technician to join our team. As a key member of our installer counter, you will be responsible for providing exceptional service to professional customers, ensuring accurate and timely order deliveries, and maintaining a high level of technical expertise.

Key Responsibilities:

  • Work with installers/professional customers to develop sales relationships and provide superior service.
  • Take customer orders over the phone and online, invoice customer orders, and direct efforts to accurately pick and stage parts for delivery.
  • Ensure delivery vehicles are serviced and maintained according to company standards.
  • Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
  • Audit customer returns for warranty abuse and make sure all returns are tagged/labeled correctly.
  • Assist on front counter as needed and, on the retail counter as needed.
  • Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
  • Assist with customer labor claims, making sure they are processed quickly and efficiently.

Requirements:

  • Strong background in mechanics.
  • Above average communication skills.
  • Hands-on knowledge of automotive repairs (desired).
  • ASE Certification (desired).

Total Compensation Package:

O'Reilly Auto Parts offers a competitive total compensation package, including:

  • Competitive wages and paid time off.
  • Stock purchase plan and 401(k) with employer contributions starting day one.
  • Medical, dental, and vision insurance with optional flexible spending account (FSA).
  • Team member health/wellbeing programs.
  • Tuition educational assistance programs.
  • Opportunities for career growth.

O'Reilly Auto Parts is an equal opportunity employer and is committed to diversity and inclusion in the workplace.