Customer Service Representative

7 days ago


Lambertville, Michigan, United States Goodwill Industries of Southeastern Michigan Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Cashier at Goodwill Industries of Southeastern Michigan. In this role, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Greet and welcome customers with enthusiasm, creating a positive first impression.
  • Operate the Point of Sale system efficiently, accurately processing sales transactions and maintaining a high level of data integrity.
  • Encourage customers to participate in our Change Round Up program, further supporting our mission-driven initiatives.
  • Respond to phone calls and provide world-class customer service, addressing customer inquiries and resolving issues promptly.
  • Assist in training new team members and cashiers, sharing your expertise and knowledge to ensure seamless onboarding.
  • Maintain a clean, organized, and safe sales floor, adhering to company standards and expectations.
Requirements
  • Demonstrate excellent customer service skills, consistently exceeding customer expectations.
  • Show attention to detail, ensuring accuracy and efficiency in all tasks.
  • Possess a high school diploma or equivalent, with prior experience in a retail environment preferred.
  • Have six months of cash handling experience, with ability to work days, evenings, and weekends.
  • Be able to perform essential job functions with or without accommodation.
Benefits
  • Competitive salary range: $12-$15 per hour (estimated annual salary: $25,000-$31,200).
  • Medical, dental, and vision insurance, employer-paid life insurance.
  • Store discount and training opportunities.
Work Environment

As a Cashier at Goodwill Industries of Southeastern Michigan, you will work in a fast-paced retail environment, interacting with customers and colleagues daily. You must be able to sit, stand, bend, and reach, and lift up to 25 pounds regularly.



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