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Customer Service Representative

2 months ago

Idaho City, Idaho, United States Arrowhead Engineered Products, Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Arrowhead Engineered Products, Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.

Key Responsibilities
  • Customer Communication: Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve their issues.
  • Order Processing: Enter customer orders into our system, ensuring accurate and efficient processing.
  • Sales and Upselling: Identify opportunities to sell additional products or services to customers, increasing revenue and customer satisfaction.
  • Issue Resolution: Investigate and resolve customer complaints in a fair and timely manner, escalating issues to management as needed.
  • Reporting and Record-Keeping: Maintain accurate records of customer interactions, including orders, complaints, and resolutions.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 6 months to 1 year of customer service experience preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer software applications.