Healthcare Liaison

2 weeks ago


Covington, United States Molina Healthcare Full time
Job Summary

Molina Healthcare is seeking a skilled Healthcare Liaison to join our team. As a key member of our healthcare team, you will be responsible for ensuring that our members receive the highest level of care and support.

Key Responsibilities:

  • Provide exceptional customer service to members, addressing their concerns and needs in a timely and professional manner.
  • Collaborate with healthcare providers, caregivers, and other stakeholders to ensure seamless care coordination.
  • Identify and address potential barriers to care, developing and implementing effective solutions to promote healthy outcomes.
  • Document all interactions, interventions, and appointments in a thorough and accurate manner.
  • Meet or exceed established Key Performance Indicator (KPI) metrics, ensuring high-quality care and service delivery.

Requirements:

  • High School Diploma or equivalent required; Associate Degree or higher preferred.
  • At least 2 years of customer service and/or healthcare experience in a fast-paced environment.
  • Excellent communication, problem-solving, and organizational skills.
  • Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Bilingual (English/Spanish, Vietnamese, Chinese) a plus.

About Molina Healthcare:

Molina Healthcare is a leading healthcare company dedicated to providing high-quality, affordable healthcare services to our members. We offer a competitive benefits and compensation package, as well as opportunities for professional growth and development.

Equal Opportunity Employer:

Molina Healthcare is an Equal Opportunity Employer (EOE) and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.


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