Surveillance Operations Coordinator

4 weeks ago


Rockford, Illinois, United States Hard Rock Casino Rockford Full time

Job Title: Surveillance Operations Coordinator

 

Job Summary

 

The Surveillance Operations Coordinator is responsible for coordinating and supervising surveillance operations on their shift by participating in the observation and recording of gaming activity to help safeguard Company assets and provide a safe environment for guests and team members. Ensures adherence to all regulatory agencies, Internal Control Standards, departmental and company policies and procedures. Support and maintain the Hard Rock's Service Standards at all times, while promoting outstanding guest relations.

 

Key Responsibilities

 

  • Responsible for Surveillance department during assigned shift.
  • Ensures that reports, logs, and video files are maintained.
  • Report all observations and recordings of irregular activities to the Director – Surveillance.
  • Must have the ability to demonstrate competencies knowledge of operations policies and procedures.
  • Observe closed circuit TV monitors.
  • Responsible for all surveillance policies as they apply to the accounting and internal control procedures.
  • Ensure compliance with the Illinois Gaming Commission.
  • Safeguard company assets.
  • Enforce rules of the Surveillance Department.
  • Perform all other duties as assigned.

 

Requirements

 

  • Must have a high school diploma or equivalent.
  • Minimum two (2) years of surveillance experience preferred.
  • Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be twenty-one (21) years of age.
  • Must be able to work holidays and weekends, as well as flexible shifts.
  • Prior experience in the Gaming industry required.
  • Must possess and maintain excellent working knowledge of all casino games, accounting and control procedures and state regulations.
  • Prior experience opening new properties/outlets strongly preferred.

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