Patient Access Specialist

6 days ago


Clearwater, United States BayCare Health System Full time
About the Role

BayCare Health System is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Center Specialist. In this role, you will serve as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts.

Key Responsibilities
  • Provide administrative and system marketing support to promote service lines, physician referrals, registrations, community events, and direct mail inquiries.
  • Handle inbound and outbound communications via various channels to promote BayCare Health System's services and initiatives.
  • Apply comprehensive knowledge of system marketing initiatives and resources while maintaining confidentiality in all interactions.
  • Support BayCare Health System by handling incoming call requests from team members and the community, assisting with their needs, and directing them to the appropriate area.
  • Schedule patient appointments and assist with inquiries.
  • Perform other marketing and non-marketing related duties as assigned.
Requirements
  • High School Graduate or Equivalent GED
  • Active listening and verbal and written communication skills
  • Ability to multi-task between systems while communicating with customers and documenting accounts
  • MS Office (Word, Outlook, Excel) skills
  • Ability to handle escalated calls to resolve issues with professionalism and patience
  • Ability to grasp operational concepts and objectives and follow routing procedures using appropriate judgment
  • Ability to type 40-45 WPM with less than 2 errors
Preferred Qualifications
  • Fluent bilingual Spanish-English reading, writing, and speaking skills
  • Knowledge of healthcare and/or managed care industry


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