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Automotive Service Director

1 month ago

Dayton, Ohio, United States Matt Castrucci Auto Mall of Dayton Full time
Job Overview

As a key member of our team, the Service Manager will play a vital role in driving the success of our service department at Matt Castrucci Auto Mall of Dayton.

Responsibilities
  • Develop and implement service goals and objectives to drive business growth and customer satisfaction.
  • Lead and manage a team of service professionals, providing guidance and support to ensure exceptional customer experiences.
  • Oversee daily operations in the service shop, ensuring efficient workflow and effective use of resources.
  • Build strong relationships with customers, resolving issues and addressing concerns in a timely and professional manner.
  • Collaborate with technicians and other service staff to ensure seamless communication and coordination.
  • Stay up-to-date with industry trends and best practices, implementing new ideas and processes to improve service quality and efficiency.
  • Work closely with marketing to develop and execute strategies to increase service business.
  • Delegate tasks and responsibilities to team members, ensuring clear expectations and accountability.
  • Monitor and maintain a safe and healthy work environment, adhering to all regulatory requirements.
  • Represent the service department in a professional and positive manner, promoting a culture of excellence and customer satisfaction.
Requirements
  • 2-5 years of experience in a service management role, preferably in the automotive industry.
  • Proven track record of success in driving business growth and improving customer satisfaction.
  • Strong leadership and communication skills, with the ability to motivate and inspire team members.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Knowledge of industry trends and best practices, with a commitment to ongoing learning and professional development.