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Mechanical Engineer

2 months ago

New York, New York, United States Gradient Full time
Job Description

**About Gradient**

Gradient is a pioneering company dedicated to revolutionizing home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled.

**Our Vision**

We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings.

**The Role**

We are seeking a skilled Mechanical Engineer - Sustainability Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer support by addressing inquiries, troubleshooting technical issues, and resolving problems efficiently.

**Responsibilities**

  • Provide expert technical support to customers, developing a deep understanding of heat pump systems, wireless technologies, hardware, and controls.
  • Troubleshoot and diagnose complex issues related to Gradient systems, hardware installations, controls, and functionality.
  • Collaborate with internal teams to coordinate issue resolution and provide feedback to improve products and services.
  • Perform repairs, replacements, and quality control checks, demonstrating in-depth knowledge of product offerings.
  • Conduct hands-on training for contractors and technicians.

**Requirements**

  • 1+ years of hands-on experience with heating and cooling systems.
  • Previous experience in a customer experience role, preferably in technical support, is highly desirable.
  • Exceptional verbal and written skills to explain complex technical concepts to customers with empathy and clarity.
  • Strong analytical and problem-solving skills to troubleshoot technical issues, identify root causes, and propose effective solutions.
  • Excellent organizational and time management skills to handle multiple customer inquiries and prioritize tasks effectively.