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Retail Sales and Customer Service Specialist

2 months ago

Silver Spring, Maryland, United States Massage Envy Full time

About the Role

We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team at Massage Envy. As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service, promoting our services, and driving sales growth.

Key Responsibilities

  • Provide outstanding customer service and ensure that every client feels valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
  • Help grow and retain a client base both in-person and through outreach efforts

Requirements

  • Previous sales experience is required
  • Must be comfortable speaking with new guests and feel confident in a fast-paced environment
  • Must be able to work weekends, nights, and holidays as needed
  • Must have reliable transportation

What We Offer

  • Competitive base pay plus bonuses and commissions
  • Employee Assistance Program
  • A flexible schedule for a better work/life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 40% off all products

Our Culture

  • Trained leadership that is invested in your success
  • Award programs to recognize and reward outstanding performance
  • A caring community that strives to celebrate individuality and share knowledge